Returns & Exchanges Policy
At Alltrade Aluminium, Glass & Stainless Steel, we stand by the quality of our architectural hardware and materials. If you are not completely satisfied with your purchase, you may return eligible items within 30 days of delivery for a refund or exchange.
Initiate Your Request
Contact our customer service team with your order number and details of the items you wish to return to receive a Return Merchandise Authorization (RMA).
Secure Packaging
Carefully pack the items in their original packaging, ensuring that all glass, stainless steel, or aluminium components are protected to prevent damage during transit.
Ship the Items
Affix the provided return label or ship the package via a tracked courier service to our distribution center for processing.
Quality Inspection & Refund
Once our specialists verify the items are in original, resaleable condition, we will issue a refund to your original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing